Specialist - Area Omnichannel.Commercial Operations SA

Mission/ Core purpose of the Job

• To implement operational plans, performance standards, and partner

and distributor management processes that drive effective distribution, customer acquisition, and retention strategies in alignment with the overall Prepaid strategy.

• The role ensures the execution of commercial plans by managing

channel partners and distributors ( across direct indirect) to drive growth and superior customer experience in defined clusters, and across assigned geography.

• Omnichannel: Hybrid capability critical – ability to flex between channel

(indirect) distribution partner and management of direct partner across the geography.

Key Activities & Responsibilities

Channel Planning & Sales Execution

• Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans

on a weekly basis. • Execute sales, promotional, and visual merchandising strategies in the general trade. • Monitor competitor activity and advise on local tactical response. • Manage partner relationships (informal) to drive acquisition, activation, and customer experience. • Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned. Field Operations & Compliance

• Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
• Support training execution of channel partner and distributor as per regional calendar. • Conduct daily inspections in general trade. Manage escalation resolution based on observations. • Drive adherence to policies, PPPs, and merchandising guidelines. Stakeholder Engagement & Customer & Channel Partner Experience
• Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners. • Align execution with BU-wide strategy and customer needs. • Act as liaison between in-trade realities and head office plans. • Ensure channel partner readiness and consistent delivery to customer needs. • Improve customer satisfaction through proactive issue resolution and service enhancements.
• Embed continuous improvement in channel partner support and trade execution. Performance Monitoring & Insights
• Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance. • Analyse customer and channel partner trends to inform interventions. • Provide timely reporting to stakeholders and ensure audit readiness. General Governance, Policies and Procedures
• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods

and standards in place in alignment with aforementioned.

• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity. Budget & Cost Control
• Provide input into regional budget planning in relation to channel partner execution requirements. • Identify cost-saving and revenue-generation opportunities. • Streamline systems and processes to reduce operational costs. People and Culture
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork. • Manage diversity, develop, and embed an Employment Equity plan for the business area. • Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and

consequence management. • Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Job Outcomes / Results

• Territory-level execution of sales and marketing

strategies

• Partner performance management and store

call compliance oversight

• Accurate forecasting and distribution of stock

and POS material

• Channel reports and feedback loops
• Operational cost control and efficiency
• Customer and partner satisfaction metrics
• Distributor satisfaction metrics