Middle Manager Key Account Customer X2

Reference Number: 50925816LM

Closing Date: 13 November 2026

Job description

Behavioural

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge

• Business processes
• Eskom policies, procedures
• Contracts and commercial processes
• Marketing, customer service theory and best practices

• Communication, negotiation and networking
• Ability to transform opportunities into concrete business
• Project management
• Problem solving and decision-making capabilities
• Analytical
• Ability to handle pressured and changing environment

• Optimise the operation of key customer function in the operating unit
• Manage internal and external key customer stakeholders
• Integrate and direct the function in the operating unit
• Manage the strategic positioning of the function in the operating unit
• Manage customer load during system constraint conditions

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”

Minimum requirements

Qualification(s)

• B Degree/B Tech/National Higher Diploma/Advanced Diploma in Business Management/Marketing/ Commerce/Finance/Engineering Electrical at NQF7 with 360 credits

• 7 years relevant experience in Customer relations, business processes and service

level agreements