Finance and Accounting · Full-time
Direct employerCredit Controller
Published by employer
About this role
Role overview
It's fun to work in a company where people truly BELIEVE in what they're doing! WHAT YOU WILL DO Manage allocated customer accounts and ensure collections are performed in line with payment terms and company targets. Follow up on overdue accounts through calls, emails, and customer engagement to minimize outstanding debt and improve cash flow. Perform account reconciliations and resolve customer queries, disputes, and claims within agreed timelines. Prepare and distribute customer statements, remittances, and aging reports. Accurately process and allocate customer payments, credit notes, debit notes, and settlements.
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Investigate short payments, deductions, pricing claims, and unauthorized claims and ensure timely resolution.
Escalate high-risk, long overdue, or unresolved accounts to the Debtors Supervisor or Credit Management team. Ensure compliance with company policies, SOPs, governance controls, and Delegation of Authority (DoA). Liaise with sales teams, customer managers, finance teams, and external customers to resolve account and payment issues. Monitor customer accounts and identify potential credit risks or collection concerns. Assist with audit requirements by providing supporting documentation and reconciliations. Maintain professional and effective customer relationships to support collections and service delivery. Support continuous improvement initiatives and process efficiencies within Accounts Receivable.
Achieve individual KPIs relating to collections, overdue balances, query resolution turnaround times, and cash allocations. WHAT YOU’LL BRING TO THE TABLE Key attributes and competencies Grade 12 studying towards a credit management diploma or equivalent Strong Communication skills Relationship Management skills Administrative background Experience 3 years in FMCG environment as a Credit Controller In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Tiger Brands is proudly Africa’s largest listed manufacturer of fast-moving consumer goods (FMCG).
We impact lives every day with our iconic, award-winning brands. Our core business is the manufacturing, marketing and distribution of everyday branded food and beverages. Our products are relevant across every meal occasion and are well positioned to grow. Being a food company means we’re an intimate part of everybody's daily lives and that’s why we get loud and proud about exploring further, roaring louder and growing together. We aim to Ignite Your Career, Grow our brands and our business. If you are looking for an exciting career in a multinational FMCG business, then Tiger Brands is the place for you to work and play. Explore the vacancies we currently have available @TigerBrands.